midasplay Privacy Policy
This page describes what we collect when you use midasplay and how we keep that data protected. We collect personal information — your email, identity documents, payment details, and account activity — to verify your identity, process your deposits and withdrawals, and comply with anti-fraud regulations. We store this data securely and do not share it with third parties without your explicit consent.
We understand that privacy is fundamental to trust. Our commitment on midasplay is to be transparent about what we collect, why we collect it, and how we use it. We apply standard security practices to protect your data, and we give you control over your information. If you have questions about how we handle your data, our support team is available in English and Indonesian during standard business hours.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This privacy policy applies to all users of midasplay, regardless of location, but your rights and our obligations may vary depending on your jurisdiction.
What Data We Collect on midasplay
We collect several categories of information when you use midasplay. First, we collect account information: your email address, password, full name, date of birth, and contact details. Second, we collect identity verification documents: government-issued ID, proof of address, and any other documents required by our KYC process. Third, we collect payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer details), transaction amounts, and deposit and withdrawal history.
Fourth, we collect account activity data: your login history, game play history, betting records, and account balance. Fifth, we collect device and technical information: your IP address, browser type, device type, and operating system. We use this information to detect fraud, prevent unauthorised access, and improve our platform performance. Sixth, we may collect communication data if you contact our support team — your messages, attachments, and any information you provide to resolve your inquiry.
We do not collect sensitive personal data beyond what is necessary for account verification and payment processing. We do not collect health information, biometric data, or other sensitive categories unless you voluntarily provide them to us.
How We Use Your Data
We use your data for several purposes. We use your email and identity documents to verify your account and comply with Know Your Customer (KYC) regulations. We use your payment information to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We use your account activity data to detect fraud, prevent money laundering, and investigate disputes.
We use your device and technical information to improve platform security, detect unauthorised access, and optimise our infrastructure. We use your communication data to respond to your support inquiries and resolve account issues. We do not use your data for marketing, advertising, or third-party profiling without your explicit consent.
Data Storage and Third-Party Processors
We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your jurisdiction, which means your data may be transferred across borders. By using midasplay, you consent to this international data transfer. We apply standard encryption and security protocols to protect your data during transfer and storage.
We use third-party processors to help us operate midasplay. These processors include payment processors (to handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers (to verify your documents), and cloud infrastructure providers (to host our servers). We have contracts with all third-party processors requiring them to protect your data and use it only for the purposes we specify.
We do not sell your data to third parties. We do not share your data with marketing companies, data brokers, or other commercial entities. We may share your data with law enforcement or regulatory authorities if required by law or if we detect illegal activity.
We believe that your data belongs to you. Our role on midasplay is to protect it, use it responsibly, and give you control over how it is used.
Your Rights and Data Access
You have the right to access your personal data. You can view your account information, transaction history, and identity documents through your midasplay account dashboard at any time. If you need additional information about what data we hold about you, contact our support team and we will provide a complete data export within standard business hours.
You have the right to correct inaccurate data. If you notice that your personal information is incorrect — such as your name, address, or contact details — you can update it through your account settings or contact our support team for assistance.
You have the right to request deletion of your data, subject to legal and regulatory requirements. If you request account closure, we will delete your personal data after a retention period required by law (typically 5-7 years for financial records). We may retain some data longer if required by anti-money-laundering regulations or if there is an active dispute.
Cookies and Tracking
We use cookies to improve your experience on midasplay. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).
We use cookies for essential functions like authentication and fraud prevention. We also use cookies to analyse how you use midasplay — which games you play, how long you stay on the platform, and which features you use most. This helps us improve our platform and user experience. You can disable cookies in your browser settings, but this may affect your ability to use midasplay.
Data Retention and Deletion
We retain your personal data for as long as your account is active and for a period after account closure as required by law. Typically, we retain financial records for 5-7 years to comply with anti-money-laundering and tax regulations. We retain identity verification documents for the same period. We retain account activity logs for 2-3 years after account closure.
If you request account deletion, we will delete your personal data after the required retention period, except where we are required by law to retain it longer. We will notify you of the deletion and provide confirmation. If you have questions about data retention, contact our support team.
Security and Data Protection on midasplay
We apply standard security practices to protect your data. We use encryption (SSL/TLS) to protect data in transit between your device and our servers. We use password hashing to protect your account credentials. We use firewalls and intrusion detection systems to prevent unauthorised access to our infrastructure. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
We limit access to your personal data to employees and contractors who need it to perform their job functions. All staff with access to personal data are required to sign confidentiality agreements and undergo security training. We do not store payment card details on our servers — we use third-party payment processors to handle card transactions securely.
While we apply industry-standard security practices, no system is completely secure. We cannot guarantee absolute protection against all security threats. If you suspect that your account has been compromised, contact our support team immediately. We will work to secure your account and investigate any suspicious activity.
Contact and Data Subject Rights
If you have questions about this privacy policy or how we handle your data, contact our support team. We are available in English and Indonesian during standard business hours. You can reach us through live chat, email, or phone — all contact options are available through your midasplay account dashboard.
If you believe we have violated your privacy rights or mishandled your data, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns directly. We are committed to resolving privacy issues fairly and transparently.
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of midasplay after such changes constitutes your acceptance of the updated policy.